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Most
of the issues raised regarding the security
of conducting online research revolve around
electronic eavesdropping or "data clipping."
Data clipping can occur when data from online
activity is transmitted from the respondent's
"client" computer back to the “host”
server, e.g., when information has been submitted
at the end of completing a survey form.
With email and form-based surveys, information
is transmitted as a single block and can be
clipped in its entirety. The stolen information
would have meaning in and of itself. It would
be similar to making a completed mail-back
customer satisfaction survey available to
a competitor.
With more interactive approaches to web-based
surveying, such as our WSN survey systems,
the potential for data clipping is significantly
decreased owing to several security measures:
- First, the entire WSN experience is hosted
on our secure servers. All activities
take place on these servers and no real
data is ever exchanged across the Internet.
- Second, all data transferred and stored
throughout the research experience are
encrypted. Without the proper software
to decode the language, the data would
have little value.
- Third, the data set and data map are stored
in separate areas of our servers. Even
if a malicious hacker were to get a hold
of and decrypt a data file, without the
data map to match up the questions, no
usable information would be obtained.
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