A WSN web survey can be implemented as a stand-alone study to assess customer loyalty and satisfaction, as part of an ongoing tracking system to monitor company performance, or integrated into the day-to-day activities of a web-site site to evaluate the effectiveness of your e-commerce and/or web-based services.

Customer Satisfaction & Market Analysis Survey for Online Travel Site

Acmetravel.net is an online travel site offering discount airline tickets and hotel rates to the general public. We developed a series of custom web-based surveys and a real-time online reporting system to identify unique market segments, to identify key drivers of customer satisfaction/loyalty/retention for specific market segments, and for tracking customer satisfaction/loyalty/retention. Approximately 25,000 customers were surveyed each month once the program had been fully implemented. This survey represents one of the surveys developed for the acmetravel.net research program.

Service Follow-up Survey for Online Banking Service Center

First Bank developed a series of service transaction follow-up surveys for customers using the bank’s Online Banking Service Center. In general, the surveys were used to identify key market segments, track customer satisfaction/loyalty/retention, and identify potential areas for cross-selling the bank’s services/products. Approximately 5,000 customers were surveyed each month.

Employee Survey for a Hi-Tech Consulting Group

ACME Technology Group is a hi-tech consulting firm. Given the aggressiveness in which many hi-tech firms often end up competing against one another for a finite number of high quality employees, ACME takes it’s annual employee survey very seriously.